Terms of service
ERC
Eson Ryan Collectibles
Terms & Conditions
Effective Date: August 24, 2026
Welcome to ERC — Eson Ryan Collectibles. By placing an order, pre-order, or purchase with ERC, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
1. Orders & Pre-Orders
All orders and pre-orders are subject to availability and confirmation.
Manufacturer release dates are estimates and may change without prior notice.
Delays caused by manufacturers, distributors, shipping carriers, customs, or other circumstances beyond ERC's control are not considered a failure to fulfill an order.
By placing an order, you agree to comply with these Terms & Conditions.
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2. Pre-Order Deposit Policy
- A 50% deposit of the item's total price is required to secure a pre-order.
- The remaining 50% balance must be paid in full when the item is released and before it is shipped to the customer.
- The customer will be notified when the item becomes available and when the remaining balance is due.
- Pre-order deposits are non-refundable if the customer voluntarily cancels the order or changes their mind.
- If ERC is unable to fulfill the pre-order because the manufacturer cancels the product, permanently discontinues it, or ERC is otherwise unable to provide the item, the customer will be eligible for a refund of payments made, subject to the circumstances of the order.
- Manufacturer release dates are not guaranteed and may be postponed or changed.
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3. Payments & Payment Deadlines
- Customers are responsible for making payments by the deadlines provided by ERC.
- For pre-orders, the remaining balance must be paid before the item can be shipped.
- ERC may send reminders when a payment is due.
- Failure to complete payment within the required timeframe may result in the order being considered abandoned, subject to our Storage & Abandoned Orders Policy below.
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4. Order Cancellation
- Customers may request cancellation before an order is processed or shipped.
- Cancellation requests are subject to these Terms & Conditions and the status of the order.
- Once an item has been shipped, the order cannot be cancelled.
- Pre-order deposits are generally non-refundable when cancellation is requested by the customer for personal reasons or because they have changed their mind.
- ERC reserves the right to cancel an order due to pricing errors, inventory issues, suspected fraud, manufacturer cancellation, or circumstances beyond our reasonable control.
- If ERC cancels an order for reasons attributable to ERC, the customer will receive a refund of eligible payments made.
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5. Returns & Exchanges
- Please review your order carefully before completing your purchase.
- Returns or exchanges are not accepted solely because a customer changes their mind, unless otherwise stated by ERC.
- Items that have been opened, displayed, modified, assembled, or damaged after delivery may not qualify for a return or exchange.
- If you receive an incorrect, defective, or significantly damaged item, please contact ERC as soon as possible with your order information and supporting photographs.
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6. Damage Upon Arrival
- Customers should inspect their package and item as soon as possible after delivery.
- If an item arrives significantly damaged, customers must contact ERC within 48 hours of delivery and provide clear photographs of:
- The shipping box from all relevant sides
- The shipping label
- The internal packaging
- The damaged item
- Damage caused by improper handling after delivery is not the responsibility of ERC.
- Minor dents, creases, scuffs, scratches, or other normal packaging imperfections may not qualify as significant damage.
- Each damage claim will be reviewed individually.
- ERC may request additional photographs, videos, or other information before determining an appropriate resolution.
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7. Product Condition
- Box condition is not guaranteed to be 10/10 unless specifically stated in the product listing.
- Minor shelf wear, dents, creases, scuffs, or other packaging imperfections may occur during manufacturing, storage, or shipping.
- Minor paint variations, molding imperfections, loose parts, or other small manufacturing imperfections may occur.
- These minor imperfections may not be considered defects by the manufacturer and may not qualify for a return or exchange.
- Promotional photographs may not always represent the exact final condition of the manufactured product.
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8. Shipping & Delivery
- Shipping dates and delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, customs processing, and other circumstances.
- Once an order has been handed over to the shipping carrier, delivery is outside ERC's direct control.
- Customers are responsible for providing a complete and accurate shipping address.
- ERC is not responsible for delays caused by an incorrect or incomplete address provided by the customer.
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9. Lost or Missing Packages
- If tracking information shows that a package has been delivered but the customer cannot locate it, the customer should first check with household members, building management, neighbors, or the designated delivery area.
- Customers should contact ERC if the package remains missing so that we can assist with contacting or filing a claim with the shipping carrier when applicable.
- ERC may require the customer to provide information or documentation necessary for a carrier investigation.
- ERC is not responsible for packages lost after confirmed delivery when the loss is caused by circumstances outside ERC's control.
- If a package is returned to ERC because of an incorrect address, refusal of delivery, or failure to receive the package, additional shipping charges may apply before the package can be sent again.
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10. Customs & Import Fees
- Applicable customs, duties, taxes, and import-related fees are included in the amount paid to ERC for the order, unless otherwise specifically stated in the product listing or invoice.
- Customers will not be required to make an additional payment to ERC for customs or import fees that are already included in the order total.
- Customs processing may still affect delivery times.
- ERC cannot guarantee a specific customs clearance or delivery timeframe.
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11. Storage & Abandoned Orders
- Once an item has arrived and the remaining balance is due, customers are expected to complete payment within the timeframe provided by ERC.
- ERC may allow a reasonable storage period for unpaid or uncollected orders.
- If the customer fails to complete payment or does not respond to ERC's payment reminders for an extended period, the order may be considered abandoned.
- Abandoned orders may be subject to storage fees, cancellation, or forfeiture of the applicable deposit, depending on the circumstances.
- Before an order is considered abandoned, ERC will make reasonable efforts to contact the customer using the contact information provided with the order.
- Any remaining balance must be paid before an unpaid item can be shipped.
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12. Limited Edition & Exclusive Items
- Limited-edition, exclusive, numbered, or low-production items are subject to limited availability.
- Purchasing a pre-order does not guarantee a specific production number, edition number, or packaging variation unless specifically stated in the product listing.
- Manufacturer quantities may be limited or allocated differently than originally expected.
- ERC cannot guarantee additional stock once a limited-edition item has sold out.
- If a manufacturer reduces or cancels ERC's allocated quantity, affected customers will be notified and appropriate options will be provided.
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13. Pricing Errors
- ERC makes every effort to ensure that product prices and descriptions are accurate.
- In the event that an item is listed at an incorrect price due to a typographical, technical, system, or human error, ERC reserves the right to correct the price.
- If an order was placed at an incorrect price, ERC may cancel the order and refund any payment made.
- ERC will not be obligated to fulfill an order at an obviously incorrect price caused by an error.
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14. Fraud & Chargebacks
- ERC reserves the right to review orders for suspected fraudulent, unauthorized, or suspicious activity.
- Orders may be cancelled or placed on hold while a payment or transaction is being verified.
- Customers agree not to initiate an unauthorized chargeback or payment dispute after receiving the purchased product or after agreeing to these Terms & Conditions.
- If a legitimate issue occurs with an order, customers should contact ERC first so that the matter can be reviewed and resolved where possible.
- Fraudulent chargebacks may result in the suspension or termination of the customer's ability to place future orders with ERC.
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15. Privacy Policy
- ERC — Eson Ryan Collectibles respects the privacy of its customers.
- Customer information may include names, contact information, shipping addresses, billing information, and order details necessary to process and fulfill purchases.
- Customer information will be used for purposes such as processing orders, arranging shipping, providing customer support, sending order-related communications, and maintaining transaction records.
- ERC will not intentionally sell or publicly disclose customer information for unrelated purposes.
- Payment information is processed through the applicable payment provider and may be subject to that provider's own privacy and security policies.
- Customers should avoid sending unnecessary sensitive personal information through social media or messaging platforms.
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16. Product Photos & Descriptions
- Product images may be provided by manufacturers, distributors, or ERC and may be used for promotional or illustrative purposes.
- The final product may have minor differences in color, paint application, packaging, accessories, or other details compared with promotional images.
- Such minor differences do not automatically constitute a defect or qualify for a return.
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17. Authenticity
- ERC — Eson Ryan Collectibles strives to provide authentic collectible products sourced through legitimate suppliers and distributors.
- Product authenticity information or documentation may be provided when available.
- Customers may contact ERC with questions regarding the authenticity or source of a specific product.
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18. Customer Responsibility
- Customers are responsible for reviewing product descriptions, pricing, release information, payment requirements, and these Terms & Conditions before placing an order.
- Customers are responsible for providing accurate contact and shipping information.
- By completing a purchase or pre-order, the customer acknowledges and accepts these Terms & Conditions.
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19. Policy Updates
- ERC — Eson Ryan Collectibles reserves the right to update or modify these Terms & Conditions when necessary.
- Updated Terms & Conditions will apply to orders placed after the effective date of the updated policy.
- ERC will not intentionally apply new policies retroactively in a manner that unfairly changes the agreed terms of an already-confirmed order.
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20. Contact Us
For questions regarding orders, pre-orders, payments, shipping, returns, product conditions, or these Terms & Conditions, please contact ERC.
ERC — Eson Ryan Collectibles
Thank you for supporting ERC — Eson Ryan Collectibles and the collectibles community.
Effective Date: August 24, 2026